ESMERIZE is here to stay and grows daily all over the world, so it is very important to have purchase terms and conditions to inform the customer/user about how the transaction will take place and provide relevant and enlightening information about any content found on the page. That’s why today we provide a model for you to clarify rights and duties between the consumer and e-commerce relationship, protecting yourself in situations such as, for example, exchange or returns, and/or the payment methods. Delivery and shipment of the product

• The product will be shipped Within 2 days of after placing the order. Then 4 to 5 business days for it to get delivered.

Exchange and return

• The customer may return the product or exchange it purchased in our e-commerce within 2 days, whatever the reason, as provided for in the Consumer Defence Code in its art. 49.
• For an exchange or return to take place, the product must be as delivered, with all accessories, manuals and packaging, box.
• The product that will be returned or exchanged cannot show any signs of use, such as the product being cracked, scratched, or showing signs of being dropped.
• If you requested to exchange the product, the new one will be sent to the address and you will be notified of the shipment via email or SMS
• If you requested a refund, the amount will be refunded in the same way as the payment was made.
• If it was via credit or debit card, the amount will be credited or debited on the current or following card invoice, as we will inform the card administrator.
• If payment was made via bank slip, the refund amount will be refunded within 30 working days directly to the account that we will request at the time of your return request.